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FREQUENTLY ASKED QUESTIONS
Find important information about us and our services below.

Frequently asked questions
What services do you provide?
We provide individual, couples, and family counseling services in Harrisonburg and across Virginia via telehealth. We work with adolescents and adults. We provide services in English, Spanish, and Mandarin.
What insurances do you accept?
We are in-network with Aetna, Anthem BCBS, BCBS of Massachusetts, Carelon Behavioral Health, Cigna, Horizon BCBS of New Jersey, Independence BC of Pennsylvania, Quest Behavioral Health, Oscar, Oxford, Sentara, and United Healthcare. We also accept Lyra EAP. Unfortunately, we are not able to accept Medicaid or Medicare plans.
How do I schedule an appointment?
You can call us (540-209-8182), email us (info@friendlycitypsychology.com)(mailto:info@friendlycitypsychology.com), or complete our Consultation Form.(/contact) Our office manager will gather some additional information (e.g., availability, preferences, etc.) and schedule your free 20-minute consultation.
What should I expect during the 20-minute free consultation?
The consultation is a great opportunity to see if you and the clinician are a good fit. They will answer any questions you have about counseling, what it's like to work with them, and their experience with the issues that are important to you. They will ask you some questions about symptoms, goals, prior treatment, and what you would like to work on in counseling. If you provided insurance information, they can verify your benefits and what to expect to pay for sessions.
How much does counseling cost if I don't use insurance?
Our self-rates depend on the type of clinician you see. For individual counseling, if you see a licensed clinical psychologist the intake is $175 and a 45-minute session is $150. If you see a master's level clinician, the intake is $145 and a 45-minute session is $120. We have a resident in counseling who provides counseling for $85 a session. Marriage and couples counseling, as well as family counseling costs $160 for an intake and $130 a session. We can provide superbill if you want to submit claims for your out-of-network benefits. We also provide a Good Faith Estimate (/no-surprises)(GFE) about costs so that there are no surprises.
What specialties do your clinicians have?
Our clinicians have a wide variety of specialties. We provide treatment for anxiety, depression, mood disorders, substance use issues, grief, PTSD and trauma, phobias, OCD, personality disorders, ADHD, navigating unhealthy and abusive relationships, improving communication and setting healthy boundaries, emotional regulation, exploring identity, navigating life transitions, multicultural issues, and burnout.
How are clinicians assigned to clients?
Practically, we gather information about any preferences you have (e.g., gender, language, etc.) and match you with a clinician who works with your schedule and preferred payment method and can help you with the issue that is important to you. Our primary goal is to connect you with a clinician who is a good fit for you, that you trust, understands your worldview and perspective, and can help you make positive change in your life. Our 20-minute free consultation is a great opportunity for client and clinician to get to know each other better and mutually decide if it is a good fit.
What are your cancellation policies?
We have a late cancellation (less than 24 hours) and a no-show fee when you miss a scheduled appointment that is equal to the full cost of the session you missed. We waive that fee when you miss an appointment because of an emergency or an illness.
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